Last updated: 11 June 2026
This Privacy Policy explains how mycuci collects, uses, stores, and protects personal data provided by players and visitors to the mycuci platform. By creating an Account or using any mycuci service, you acknowledge that you have read and understood this policy.
Six principles that define how we handle your personal information
mycuci collects only the personal data that is strictly necessary to provide you with our services, verify your identity, and comply with applicable legal obligations. We do not collect data for the sake of collecting it.
All personal data held by mycuci is stored on secured servers with access controls, encryption at rest, and regular security audits. We apply the same standard of data protection we would want applied to our own personal information.
mycuci does not sell, rent, or trade your personal data to third-party marketers. Your data is used exclusively for the purposes described in this policy and is not a commercial commodity within our business model.
You have the right to access, correct, and request deletion of personal data we hold about you, subject to applicable legal obligations. mycuci will respond to data subject requests within a reasonable timeframe.
Every data processing activity conducted by mycuci is based on a lawful ground — either your consent, performance of our contract with you, compliance with a legal obligation, or our legitimate business interests as described in this policy.
In the event of a data security breach that is likely to result in a risk to your rights and freedoms, mycuci will notify affected individuals and relevant authorities in accordance with applicable data protection law obligations.
mycuci operates the online gaming platform accessible at mycuci.com ("the Platform"), providing casino games, sports betting, and related services to players primarily based in Malaysia. For the purposes of applicable data protection legislation, mycuci is the data controller in respect of personal data collected through the Platform.
If you have any questions about how mycuci handles your personal data, or wish to exercise any of your data subject rights described in this policy, you may contact our Data Protection team via:
mycuci may collect the following categories of personal data from you, depending on how you interact with the Platform:
2.1 Identity and Registration Data
2.2 Contact Data
2.3 Financial Data
2.4 Technical and Usage Data
2.5 Communications Data
mycuci does not collect full payment card numbers. Where payment card details are used, they are processed directly by licensed payment service providers and are not stored on mycuci's systems.
mycuci collects personal data through the following means:
mycuci processes your personal data for the following purposes, each supported by a lawful basis:
mycuci does not sell your personal data. We may disclose your personal data to the following categories of third party solely for the purposes described in this policy:
All third parties receiving personal data from mycuci are required to handle such data in accordance with applicable data protection law and mycuci's contractual requirements.
Some of mycuci's third-party service providers may process data outside of Malaysia. Where personal data is transferred internationally, mycuci ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with recognised international standards.
If you would like further information about the safeguards applicable to any specific international data transfer, please contact our Data Protection team using the details in Section 1.
mycuci retains personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. Specific retention periods include:
Upon Account closure, your personal data is not immediately deleted. Regulatory retention obligations require us to retain certain records for several years after closure. We will, however, no longer use your data for marketing purposes once your Account is closed.
The mycuci platform uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your login session, and understand how players use the service.
Types of cookies used:
You may adjust your browser settings to decline non-essential cookies. Note that disabling certain cookies may affect Platform functionality. mycuci does not use cookies to serve third-party advertising.
mycuci implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
No internet transmission is 100% secure. While mycuci takes all reasonable steps to protect your data, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for using secure network connections when accessing your Account.
Subject to applicable law and certain exceptions, you have the following rights in relation to personal data mycuci holds about you:
To exercise any of these rights, please contact mycuci's support team via Live Chat or email. We will respond to verified requests within 30 days, or as required by applicable law.
The mycuci platform is strictly for adults aged 21 years and above. mycuci does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under the minimum age requirement, we will promptly delete such data and close the associated Account.
If you believe that a minor has registered on the mycuci platform, please contact our support team immediately so that appropriate action can be taken.
mycuci reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform services. Where material changes are made, we will provide notice via the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Continued use of the mycuci Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints about mycuci's handling of your personal data, or wish to exercise any of your data subject rights, please contact us:
We take all privacy concerns seriously and will investigate and respond to complaints in a timely manner. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Questions about your data? Our 24/7 support team is always available to help Malaysian players with any privacy concerns.
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