At mycuci, we believe that gaming should always be enjoyable, entertaining, and within your personal limits. Our responsible gaming programme gives every Malaysian player the tools, information, and support needed to keep gambling a fun activity — not a source of financial or personal stress.
Malaysia has a vibrant gaming culture — from the kopitiam card table to online platforms like mycuci — and for the overwhelming majority of players, gaming is exactly what it should be: a recreational pastime enjoyed within personal means. But mycuci also recognises that for a small number of individuals, gambling can develop from entertainment into a habit that causes genuine harm.
That is why mycuci has built a comprehensive responsible gaming framework that is available to every account holder, at no cost, and without the need to explain or justify yourself to anyone. Whether you simply want to set a spending budget, take a short cooling-off period, or permanently self-exclude, our tools are accessible directly from your Account settings and through our 24/7 support team.
The mycuci platform is strictly for adults aged 21 years and above. We enforce this through identity verification at registration and at withdrawal. We do not knowingly permit minors to access our platform, and we act immediately on any report of potential underage use.
If you need to speak with someone urgently about a gambling concern, contact our Live Chat team at any hour of the day. Our support agents are trained to listen and to connect you with appropriate resources. You are never alone in this.
Six built-in tools to keep your gaming experience healthy and within your control
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, further deposits are blocked until the period resets. Limits take effect immediately when lowered, and require a 24-hour cooling period to increase — this protects you from impulse decisions.
Configure an alert that notifies you after you have been logged in for a specified period — 30 minutes, 1 hour, 2 hours, or a custom duration. When the alert fires, mycuci shows you your net session result and prompts you to decide whether to continue or log out.
Take a short break from the mycuci platform without permanently closing your account. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During this period your account is suspended and cannot be reactivated until the period ends — regardless of any request to shorten it.
Request a self-exclusion period of 6 months, 1 year, 2 years, or permanent exclusion. During self-exclusion, your account is fully suspended and mycuci will not contact you with any promotional offers. This tool is for players who feel they need a longer break to reassess their gambling habits.
Define a maximum net loss amount per day, week, or month. When your losses reach the configured threshold, mycuci automatically prevents further wagering until the period resets. This is one of the most effective tools for players who want to cap their downside exposure.
Enable periodic reality check pop-ups during active gaming sessions. Every 30, 60, or 90 minutes (your choice), mycuci will display your session duration, total amount wagered, and net win/loss for the session. Full transparency, every time.
These self-assessment questions can help you recognise early signs that gambling may be affecting your wellbeing
QDo you spend more money on gambling than you originally intended?
QDo you feel anxious, restless, or irritable when you are not gambling?
QHave you borrowed money, sold belongings, or used bill money to fund gambling?
QDo you find yourself chasing losses by placing bigger bets to try to win back what you have lost?
QHas gambling caused conflict with family members, friends, or colleagues?
QDo you gamble to escape from personal problems, stress, or negative emotions?
QHave you tried to cut down on gambling but found it difficult to do so?
If you answered "yes" to any of the above questions, we encourage you to use mycuci's responsible gaming tools or contact our support team to discuss your options. Recognising a concern early is a sign of strength — not weakness.
All tools are available directly from your Account — no lengthy processes, no judgement
Log in to your mycuci account, navigate to Account Settings, and select the "Responsible Gaming" tab. All deposit limits, session limits, loss limits, and cooling-off tools are available here and take effect immediately upon confirmation.
Contact our Live Chat support team at any time to request any responsible gaming tool, including self-exclusion. Our agents are trained in responsible gaming support and will process your request without asking you to justify your decision. This channel is especially recommended for urgent self-exclusion requests.
Send your responsible gaming request to [email protected]. Please include your registered account username and the specific tool you wish to activate. Email requests are processed within 2 hours during standard operating periods.
The mycuci platform enforces a strict minimum age requirement of 21 years old. This is not simply a checkbox on our registration form — it is actively enforced through identity document verification, and accounts found to belong to underage individuals are immediately and permanently closed with balances returned to the source payment method.
If you share devices with minors in your household, we recommend using device-level parental control software to prevent access to online gambling platforms. Never share your mycuci login credentials with anyone, including family members. Keep your password private and enable two-factor authentication on your account.
If you suspect that a minor is accessing or attempting to access the mycuci platform using someone else's credentials or a falsified identity, please contact our support team immediately via Live Chat or by emailing [email protected]. We investigate all such reports urgently.
mycuci recommends that all players observe the following guidelines to keep gaming enjoyable and within healthy boundaries
Set a budget before you start playing and stick to it, regardless of whether you are winning or losing.
Treat gambling as entertainment with a cost — not as an income source or investment strategy.
Take regular breaks. Never play for extended periods without stepping away from the screen.
Never chase losses. Accept that losing is a normal outcome and walk away when your session budget is spent.
Do not gamble when you are under emotional stress, feeling anxious, or are affected by alcohol or substances.
Balance gaming with other hobbies, social activities, and personal responsibilities in your life.
If you or someone you know is struggling with problem gambling, the following types of support are available in Malaysia. Reach out — professional help is effective and confidential.
Malaysia has access to national counselling hotlines and mental health support services that assist individuals dealing with problem gambling and related financial stress. The Ministry of Health Malaysia and several NGOs operate helplines available in Bahasa Malaysia and English. Individuals in Kuala Lumpur, Penang, Johor Bahru, and other major cities can also access in-person counselling services through registered mental health practitioners.
Internationally, organisations such as Gamblers Anonymous operate peer support programmes and resources that are accessible online to Malaysian residents. These programmes provide a confidential, non-judgmental environment for individuals who want to examine and address their relationship with gambling.
mycuci's own 24/7 Live Chat support team can also help you identify appropriate local resources and activate any responsible gaming tools on your account — including immediate self-exclusion — at any time of day or night.
mycuci does not provide clinical counselling services. If you are experiencing a mental health crisis in connection with gambling, please contact a qualified health professional or a national crisis helpline in Malaysia directly.
Activate your responsible gaming tools today — deposit limits, session alerts, and self-exclusion are all available immediately from your Account settings or via our 24/7 support team.
Sign In to Manage Your Account